1. What WorkWhale Is
WorkWhale is a directory-style service discovery platform owned and operated by Insple LLC. The platform helps users discover, review, and contact local service providers (“Pros”).
WorkWhale and Insple:
- do not provide home services;
- do not employ, supervise, or train Pros;
- do not guarantee the quality, safety, legality, or outcome of any service;
- are not a contractor, broker, or agent for any Pro;
- are not involved in pricing, scheduling, payments, or disputes.
Any agreement for services is solely between you and the Pro.
2. Acceptance of Terms
By accessing or using WorkWhale, you agree to these Customer Terms of Service and our Privacy Policy. These terms apply to all use of the platform, including browsing listings, submitting service requests, posting reviews, or contacting Pros.
3. Platform Role & No Guarantees
Insple and WorkWhale:
- do not verify business licenses, insurance, experience, or background;
- do not guarantee that Pros will respond or be available;
- do not guarantee the accuracy of listings, pricing, or descriptions;
- do not endorse or recommend any Pro, even if featured or highlighted.
You are responsible for verifying a Pro’s identity, qualifications, and compliance with local regulations before hiring them.
4. Submitting Requests & Sharing Information
When you submit a request, message, or form through WorkWhale, you authorize Insple/WorkWhale to:
- share your request and contact information with one or more Pros so they may contact you;
- send you emails, SMS messages, or notifications related to your request;
- allow Pros to follow up with questions, estimates, or scheduling details.
Insple does not guarantee that any Pro will respond or accept your request.
5. Reviews, Photos & User Content
If you post reviews, ratings, photos, or other content, you represent that your content is truthful, based on your personal experience, and does not violate any law.
By submitting content, you:
- grant Insple LLC a worldwide, perpetual, royalty-free license to use, display, reproduce, publish, and distribute your content in connection with WorkWhale;
- acknowledge that Insple may edit, moderate, filter, reorder, feature, or remove content at its discretion;
- understand that reviews reflect opinions of individual users, not verified facts or statements from Insple.
6. Prohibited Conduct
You agree that you will not:
- post defamatory, false, fraudulent, or misleading information;
- submit fake or duplicate service requests;
- submit reviews for businesses you have not personally used;
- scrape, harvest, or misuse data from the platform;
- impersonate another person or misrepresent your identity;
- attempt to disrupt, attack, or interfere with WorkWhale’s systems.
7. Payments & Work Performed
Insple and WorkWhale do not process payments and are not parties to any service agreement. All pricing, estimates, scheduling, payment arrangements, refunds, and contract terms are strictly between you and the Pro.
Insple is not liable for disputes, damages, or losses arising from services performed or not performed by any Pro.
8. Disclaimers
WorkWhale is provided on an “as is” and “as available” basis. Insple disclaims all warranties, express or implied, including:
- warranties of merchantability and fitness for a particular purpose;
- warranties regarding accuracy or completeness of listings, reviews, and content;
- warranties regarding the safety, legality, or quality of services provided by Pros.
9. Limitation of Liability
To the fullest extent permitted by law, Insple LLC and its product WorkWhale are not liable for any indirect, incidental, special, punitive, or consequential damages, including lost profits, lost data, or loss of goodwill.
In all cases, the total liability of Insple and WorkWhale for any claim related to your use of the platform will not exceed $100.
10. Indemnification
You agree to indemnify and hold harmless Insple LLC and WorkWhale from and against any claim, demand, loss, or damage arising out of:
- your use of the platform;
- your interactions, contracts, or disputes with Pros;
- your violation of these Customer Terms or any applicable law.
11. Termination
Insple may suspend or terminate your access to WorkWhale, remove content you have posted, or restrict features at any time if we believe you have violated these Terms, engaged in fraud or abuse, or created a risk for other users.
12. Dispute Resolution
Any dispute between you and Insple/WorkWhale arising out of these Terms or your use of the platform will be resolved through binding arbitration in Collin County, Texas, on an individual basis. Class actions and class-wide arbitrations are not permitted.
13. Changes to These Terms
Insple may update these Customer Terms from time to time. When we do, we will update the Effective Date above. Your continued use of WorkWhale after changes are posted constitutes your acceptance of the updated Terms.